At PRIME PET LOGISTICS, we understand that plans can change, and we strive to provide flexibility while maintaining a high standard of service for all pets in our care. This policy outlines our terms regarding cancellations, refunds, and changes to your booking.

1. Booking Cancellations

• Clients may request to cancel a booking by contacting our customer support team at [Insert Email/Phone].

• Cancellation requests should be made as early as possible to minimize inconvenience.

Cancellation fees may apply depending on the timing of the request and the services booked.

2. Refund Eligibility

Refunds are considered based on the following conditions:

• Full Refund: Cancellations made at least 14 days prior to the scheduled travel date.

• Partial Refund: Cancellations made 7–13 days prior to the scheduled travel date may be eligible for a partial refund, minus any expenses already incurred (e.g., airline fees, permits, veterinary documentation).

• Non-Refundable: Cancellations less than 7 days before the scheduled travel date may not be eligible for a refund due to irreversible bookings and preparations.

💡 Note: Any fees incurred for flights, customs, permits, or veterinary services already arranged on your behalf will be deducted from refunds.

3. Rescheduling Bookings

• Clients may request to reschedule their pet’s relocation instead of canceling.

• Rescheduling is subject to availability and may incur additional fees based on travel arrangements, airline policies, or documentation requirements.

• It is recommended to submit rescheduling requests as early as possible to secure alternative dates without major disruptions.

4. Refund Process

• Approved refunds are processed using the original payment method within 7–14 business days of approval.

• Clients will receive confirmation once the refund has been initiated.

5. Exceptional Circumstances

In cases of:

• Natural disasters

• Airline cancellations or delays

• Regulatory changes affecting travel

PRIME PET LOGISTICS will make reasonable efforts to provide alternatives, rescheduling, or partial refunds depending on the circumstances.

6. Contact Us

For cancellations, refund requests, or questions regarding this policy, please contact us

Closing Note:
At PRIME PET LOGISTICS, our goal is to make your pet’s journey safe and stress-free. We strive to handle cancellations and refunds fairly while ensuring pets receive the care they deserve during every relocation.