At PRIME PET LOGISTICS, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you share with us when using our website and services.
1. Information We Collect
When you interact with our website or services, we may collect the following types of information:
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Personal Information: Name, email address, phone number, billing address, and other contact details.
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Pet Information: Pet’s name, species, breed, age, and medical/veterinary records (only when required for relocation purposes).
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Payment Information: Processed securely through trusted third-party payment providers (we do not store full payment details on our servers).
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Usage Data: Information about how you use our website (e.g., IP address, browser type, pages visited, and cookies).
2. How We Use Your Information
We use your information for the following purposes:
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To provide and manage our pet relocation services.
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To communicate with you about bookings, updates, and inquiries.
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To process payments and issue invoices.
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To comply with international travel, customs, and veterinary regulations.
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To improve our website, services, and customer experience.
3. How We Share Information
We only share your information when necessary, including:
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With veterinary partners, airlines, customs, and government authorities for documentation and travel compliance.
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With trusted third-party service providers (e.g., IT support, payment processors) under strict confidentiality agreements.
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When required by law, regulation, or legal process.
We never sell your personal information to third parties.
4. Data Security
We implement industry-standard security measures to protect your personal information. While no system is 100% secure, we continuously update our practices to minimize risks of unauthorized access, loss, or misuse.
5. Cookies & Tracking Technologies
Our website may use cookies to improve functionality, analyze traffic, and personalize your experience. You can choose to disable cookies in your browser settings, but some features of the website may not function properly.
6. Your Rights
Depending on your location, you may have the right to:
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Access, correct, or delete your personal information.
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Request a copy of the data we hold about you.
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Opt out of marketing communications at any time.
To exercise these rights, please contact us using the details below.
7. Children’s Privacy
Our services are not directed at children under the age of 16. We do not knowingly collect personal data from minors.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page with a new “Last Updated” date.
9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact